About Returns and Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We pay close attention to the quality control of the product, but if it is different from the ordered product or if it is damaged upon arrival, we will respond to returns or exchanges.
If you have any questions, please contact us using the inquiry form.
Products without defective products will be shipped immediately. In that case, the shipping fee will be borne by this site.
- If the item you ordered was damaged upon arrival.
- When a product different from the ordered product arrives
- If the product is defective
- If you cannot return it
If you are already using the product
If the package or package box is deformed or damaged to the extent that it does not interfere with the product itself
When opened after customs inspection
If the product packaging changes
* Overseas manufacturers have the same products, but they are subject to change without notice. We try to post the latest photos as much as possible, but updates may be delayed. Therefore, we cannot accept returns or exchanges even if the package has a design different from the one shown in the photos on this site. Please be careful.
If the order you received is damaged for some reason or has not been received at all, a refund will be given or the item will be reshipped.
This usually depends on the call from the buyer and can be refunded or reshipped at the buyer’s option.
Buyers must wait at least 30 days from the date of order before applying for a refund.
If you have any questions about your order or products in general, we will provide telephone support on this site.
The refund policy applies to everyone as long as the returned item can be resold. The only requirement is to seal the product, leave it unused and unopened, and not exceed its expiration date.